Tech Help
Computer playing up? Let's put things in the correct order.
Friendly remote tech help for homes and small businesses across the UK. Fixed prices, no call-out fees — and if I can't fix it, you don't pay.
- Fixed prices from £25
- No call-out fees
- Not fixed? Not charged.
How it works
Three steps, no fuss.
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Book and pay.
Email me the problem and a few times that suit you. I'll confirm the price and time, and your session is booked once your payment goes through.
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Connect.
At your booked time, open Chrome Remote Desktop, a free tool from Google, and read me a short code. How to connect →
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Watch it get sorted.
You see everything I do on your screen, and you can stop the session at any moment.
What I can help with
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Installing and setting up apps — Microsoft Office, Zoom, antivirus, printer software and more
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Email on your computer, phone or tablet
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A slow, noisy or misbehaving computer
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Pop-ups, suspicious messages and suspected viruses
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Setting up a new computer and moving your files across
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Passwords, two-step verification and backups
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Microsoft 365 and Google Workspace for small teams
Works with Windows and Mac. iPhones and iPads can't be controlled remotely, so for phones and tablets I'll guide you step by step over a video call.
What I don't do
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Hardware repairs — broken screens, spills, failed parts
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Home or office visits
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Recovering data from a dead drive
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Pirated or unlicensed software
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Getting into devices or accounts that aren't yours
Prices
One-off fixes
Fixed prices, paid by card or bank transfer when you book.
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Quick fix
One software problem sorted, up to 45 minutes
£35
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App setup
One app installed, signed in and ready to use
£25
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Email setup
One email account on up to two devices
£25
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New computer setup
Updates, your apps, email and settings — ready to use
£70
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File move
Your files moved from an old computer to a new one
£50
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Security check-up
Two-step verification on your key accounts, a password manager and a backup that actually runs
£40 +£10 per extra person
If a job turns out bigger than expected, I'll stop and tell you before going any further. You decide — no surprise bills. Milk First website clients get 20% off these prices.
My promise
Not fixed? Not charged.
If I can't solve the problem, you get a full refund.
Is it safe?
You're in control the whole time.
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You start every session.
I'll never call you out of the blue, and I'll never ask for your bank details or banking passwords.
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You check who's connecting.
Before anything is shared, your screen shows my email address, support@milkfirst.co.uk. If you see any other address, don't share.
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You stay in control.
You see everything I do and can end the session with one click.
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You type your own passwords.
If something needs a password, I'll hand over and you type it in yourself.
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Nothing stays behind.
Each code works once. When we're done, nobody can connect again unless you give me a new code.
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Your files stay yours.
I don't copy your files or record sessions.
If someone you didn't contact yourself asks you to install remote access software — hang up. That's how scams start, and the rule applies to everyone, including me.
Who you'll be talking to
Hi, I'm Vadim.
I build websites and look after computers for small businesses. I work remotely, which keeps my prices low, and I explain things in plain English — no jargon, no judgement.
Booking
Book a fix
Weekday evenings, 18:00–22:00 (UK time).
Weekends by arrangement — book in advance. I usually reply the same day.
Tell me what's wrong and two or three times that suit you — I'll confirm your slot and how to pay. Prefer email? Write to help@milkfirst.co.uk.
You can reschedule or cancel free of charge up to 24 hours before your booking. By booking, you agree to our Tech Help Terms. See how we handle your data in our Privacy Notice.
How to connect
Ready in five minutes
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Open the support page.
In Google Chrome, go to remotedesktop.google.com/support and sign in with your Google account.
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Install it once.
First time only: click the download button and install Chrome Remote Desktop. On a Mac, allow the permissions it asks for.
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Read me the code.
At your booked time, click Generate Code and read me the 12-digit code.
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Check, then share.
Check the screen shows support@milkfirst.co.uk, then click Share. You can stop at any moment.
No Google account? We'll use a small free app called RustDesk instead. Step-by-step guide for Windows and Mac →
FAQ
Good questions
Do I need to install anything?
Usually Chrome Remote Desktop, a free tool from Google. You'll need the Chrome browser and a Google account, and the first setup takes about five minutes. No Google account, or can't install software on your computer? We'll use a small free app called RustDesk instead — on Windows it runs without installing. How to connect →
What if you can’t fix it?
You get a full refund.
What if it takes longer than expected?
I'll tell you before going any further, and you decide whether to carry on.
Do you work with Macs?
Yes — Windows and Mac. For phones and tablets, I'll guide you over a video call.
How do I pay?
By card or bank transfer when you book. I'll send a secure payment link with your booking confirmation, and your session is confirmed once the payment goes through.
Do you keep my passwords?
No. If something needs a password, you type it in yourself.